There are financial issues for me regarding cancellations. For example, my time has been reserved for you (so I am no longer available to earn money from supply teaching or spend that time with my family), and/or others were refused your time slot. I may turn away new clients because I am full and so on. Therefore, I ask that you to give at least 48 hours’ notice of a cancellation. With less than 24 hours’ notice, I may ask you to pay part or the entire fee. Allowances are of course made for Covid-19 reasons (such as having to self-isolate). Refunds are given should you book an appointment and give 48 hours’ notice to cancel. At weekends I ask that you to give at least 72 hours’ notice of a cancellation. With less than 48 hours’ notice, I may ask you to pay part or the entire fee

The full two page Counselling Agreement (including confidentiality issues etc.) can be found here:

Counselling Agreement