Payments and cancellations
Cancellations
There are financial issues for me regarding cancellations. For example, my time has been reserved for you (so I am no longer available to earn money from supply teaching or spend that time with my family), and/or others were refused your time slot. I may turn away new clients because I am full and so on. Therefore, I ask that you to give at least 48 hours’ notice of a cancellation. With less than 24 hours’ notice, I may ask you to pay part or the entire fee. Allowances are of course made for Covid-19 reasons (such as having to self-isolate). Refunds are given should you book an appointment and give 48 hours’ notice to cancel.
The full two page Counselling Agreement (including confidentiality issues etc.) can be found here:
Payment
Payment is due immediately at the end of each session.
Please ensure you have a payment method available before your appointment. Payments can be made securely through my website using debit or credit card, PayPal, Apple Pay, Google Pay, Link (OneLink), and other supported payment methods. You also have the option to save your payment details for faster checkout on future bookings.
If payment has not been received by the end of the day of your appointment, any future appointments may be released. Once any outstanding balance has been cleared, future appointments will need to be paid for in advance at the time of booking.
For in-person sessions, payment can be made by cash or card using my card reader at the end of the session. For online and telephone sessions, payment should be made via my website immediately following the session using one of the payment methods outlined above.
The full two page Counselling Agreement (including confidentiality issues etc.) can be found here: